Supercharge your data: Gamification marketing strategies for effective data enrichment

In the world of digital marketing, where data reigns supreme! Picture this: the more you know about your audience, the sharper your marketing game becomes. CRM managers know well about this. It’s not just a hunch; it’s a trend backed by statistics. According to a recent survey by Klaviyo, 52% consumers value personalised recommendations, businesses that harness enriched data experience an increase in conversion rates. Now, let’s talk about how to upgrade your data game using a buzzworthy strategy – gamification marketing. In this blog post, we’ll break down the concept of data enrichment, explore its vital role, and show you real-world examples of how gamification marketing can turn your data into gold.

What is Data Enrichment?

Data enrichment is the process of enhancing existing data with additional information, providing a more comprehensive and accurate picture of your target audience. This additional information could include demographic details, social media profiles, job titles, product preferences, and much more. The goal is to gain deeper insights into your customers, allowing for more personalised and effective marketing efforts. The most common way to collect data is using a form asking for name, email and adding some extra check boxes to enable more channels of communication, like newsletters.

Why is Data Enrichment Important?

1. Precision in targeting:

The success of any marketing campaign lies in its relevance to the audience. Enriched data allows you to segment your audience more precisely, ensuring that your message reaches the right people. This targeted approach increases the chances of conversion and customer satisfaction.

Tip: For instance, if you need to start from scratch, you can use this audience segmentation approach using Meta ads as an acquisition channel to collect data:

🎯Broad Audience Segmentation:

  • It is essential to start with a ‘broad’ ad set. This enables the algorithm to identify the correct target audience.

🎯Lookalike Audience Segmentation:

  • Leverage data from previous campaigns.
  • Create ‘lookalike audiences’ for those who have already converted. This strategy can significantly enhance the chances of attracting potential quality leads.

🎯Interest-based Segmentation:

  • Finally, focus on an interest-based ad set using Meta’s tools.
  • By targeting users interested in “YOUR BUSINESS RELATED TOPIC”, for example, the chance of attracting relevant and interested users will significantly increase.

This segmentation strategy example serves to increase quality traffic to the interactive site, where visitors have the opportunity to engage further with an interactive game or format.

2. Improved Personalization:

Personalised marketing is no longer a luxury but a necessity. Enriched data enables you to understand your customers’ preferences, behaviours, and interests. This, in turn, allows you to create highly personalised content and offers, fostering a stronger connection between your brand and your audience.

A fascinating trend emerges: consumers are eager to open their wallets for brands that strike a chord with them. Recent studies reveal a telling truth – consumers, particularly Gen Z, express a willingness to loosen their purse strings when offered personalised experiences. However, here’s the twist: while consumers crave these tailored interactions, there’s a disconnect between what they desire and how brands attempt to deliver it.

The crux lies in the desire for a personal touch during the purchasing journey without feeling like they’re under constant surveillance. It’s a delicate balance. Consumers want the warmth of a personal touch but recoil from the sensation of being tracked, particularly through the intrusive mechanisms like cookies.

Here’s the rub: brands, aiming for personalization, often rely heavily on tracking methods instead of fostering genuine conversations to achieve this sought-after level of connection. It’s an intriguing conundrum, where the aspirations of consumers clash with the strategies brands currently deploy to meet those aspirations.

Source: 2023 State of Customer Engagement Report, LivePerson.

3. Enhanced Customer Experience:

A comprehensive understanding of your customers empowers you to provide a seamless and enjoyable customer experience. From personalised recommendations to tailored communication, enriched data allows you to anticipate and meet customer needs, resulting in higher satisfaction and loyalty.

4. Optimised Marketing ROI:

90% of leading marketers say personalization significantly contributes to business profitability. Low client satisfaction leads to higher churn rates, risking low-loyalty and high-turnover environments.

Targeted and personalised campaigns driven by enriched data are more likely to yield positive results. By focusing your efforts on the most promising leads and tailoring your messaging, you can optimise your marketing return on investment (ROI) and allocate resources more efficiently.

Why is gamification marketing important for data enrichment?

Gamification involves incorporating game-like elements into non-game contexts to encourage engagement and participation. In marketing, gamification can be a powerful tool to incentivize users to provide additional information voluntarily, thereby enriching your existing data.

Examples of gamification marketing for data enrichment:

1. The Product Swipe

Similar to many popular dating apps, the Product Swipe presents participants with a number of images to swipe through and like their favourites. This game format is an excellent way to gather your participants’ preferences while familiarising them with your products. In this way, you will be able to send more targeted communications.

2. Interactive Quizzes and Surveys:

Quizzes and Surveys formats lets you mix various question and answer styles, giving rise to a wide range of unique experiences. Blend question types, such as text, images, and videos, with answer formats like predefined options, images, text input, and ratings. This combination allows you to craft anything from a straightforward educational quiz to a comprehensive employee survey. Offer participants a chance to win prizes or discounts upon completion. As users engage with the content, you gather valuable information about their preferences and interests.

3. The Product Choose:

Engage your participants by presenting them with a series of options and have them pick their favourites among them. The Product Choose interactive format is an excellent way to promote (new) products, as well as get your participants’ preferences on products, while familiarising them with your offers.

4. The Personality Test:

You can ask participants a set of questions and then display the corresponding profile or product solution based on the given answers. Use conditional branching to adapt your personality test questions according to participants’ preferences and use this as a product selector to present customised offers.

Zapp, the electric charger company, provides a prime example of using the personality test format for product recommendations. Their campaign resulted in 834 new leads and a remarkable 10% lead-to-sales conversion within a span of just two months. According to Janus Broch Mols, co-founder & CMO at Zapp, the decision-making process for choosing the right charger, installation, and compatibility with a vehicle involves numerous considerations for potential customers.

Zapp’s goal revolves around alleviating uncertainty along this journey, and they employ gamification as a solution. Mols mentions, “I thought gamification would be a great way to offer potential customers value through a test, ensuring their confidence in choosing a charger while allowing us to gather leads.”

Implementing a pop-up on their website’s main page and activating ads across social media, Zapp designed an intuitive quiz to assist visitors in discovering their ideal charging box. This quiz presented a series of questions related to charger installation, the customer’s car type, and their typical driving distance. Upon completion, participants received Zapp’s top charger recommendation along with a comprehensive list of features, benefits, and pricing options. Read full business case here.

Gamification marketing adds a fun and interactive layer to the data enrichment process. By leveraging game-like elements, businesses can encourage users to willingly share more information, leading to a richer and more accurate understanding of their audience. As you embark on your data enrichment journey, consider incorporating gamification strategies to not only enhance your data but also to create memorable and engaging experiences for your customers. The importance of data enrichment cannot be overstated, as it serves as the foundation for precision, personalization, customer satisfaction, and optimised marketing ROI in the dynamic world of digital marketing.

Ready to level up your engagement strategy?

Explore the strategy of interactive marketing to create personalised experiences, foster engagement, and establish meaningful connections with your audience. With Scratcher as a partner you will have:

More insights to gamification marketing strategies

Mie Oline Erichsen

Marketing Internal at Ackermann

Gamification in email marketing

Discover the secrets to transforming your campaigns into interactive and rewarding experiences. This insightful piece was originally crafted by Mie Oline Erichsen and has been thoughtfully translated into English for your reading pleasure. Ready to level up your email game? Find out how below!

You’ve probably heard of gamification, but how can you use it in your email marketing? Get the answer here 👇

Gamification marketing is a concept that has been around since the 2000s and has since then been a big part of many companies’ strategy. In 2010, gamification really became popular among retailers, where more companies began to use game elements to retain and reward their customers. It’s a concept that encompasses how you can use a variety of software to drive higher engagement using ‘game elements’ such as wheel of fortune, quizzes and more.

And now you’re probably thinking, “What do I need it for?”

Gamification is an interactive way to get your contacts to interact with your brand and can improve the way you approach lead generation. Although gamification itself cannot be directly implemented in an email (you can therefore shoot a white arrow to get a one-armed bandit into your mail), you can still inform your game and from there direct your recipients to a landing page where your game is hosted. For example, you can upload a preview of the game as a video GIF, insert a picture of the game with a play button or create an eye-catching graphic that your recipients will want to click on. You can use gamification to make your emails more engaging for your recipients to interact with. If you succeed with gamification, you will experience how it can contribute to increased engagement and the chance to convert subscribers into active customers.
In this article, I will give some examples of gamification in campaigns and tell you why you as an e-commerce company should use gamification in your digital marketing.

But before we get started… Let’s establish what gamification is.

Gamification marketing is a small game or game element (e.g. wheel of fortune, scratch card, flipping game) on your website or similar that triggers a prize. The prize doesn’t have to be a physical thing. What the user should achieve through the game is up to you. Often prizes are in the form of free shipping, participation in a competition, a discount code or a result or insight.
The idea of gamification is to use the elements of games that make them fun and addictive and apply them in other contexts to create engagement with your brand. Gamification is therefore about using elements such as points, rewards and challenges to make the experience more exciting and fun.

What difference can gamification make in your emails? 👇

Gamification, like so much else, must be adapted to your brand universe. It is therefore important to find out which gaming activities best suit your business and what you sell.

There are many different ways to integrate gamification into your email marketing, and with the right strategy, you can engage your audiences, create new leads, achieve greater brand awareness, and data enrichment about new and existing customers.

As mentioned earlier, gamification marketing can help make your email universe more fun and exciting for your users. Your recipients will want to interact with your brand, which can improve the customer experience and increase the chance of converting the recipients into active customers.

Gamification for lead generation

Lead generation is the process of identifying and collecting potential customers’ contact information for the purpose of increasing their interest in the company’s products or service. When it comes to lead generation, gamification is an effective tool. Gamification can make it easier and more fun for the recipient to provide their email address, especially if the recipient feels that they are getting a good reward for it.

Here are some examples of gamification:

👉 Discover my favourites
Users swipe through various multi-level options and curate their favorites based on the company’s assortment. Depending on the company, this can be e.g. starter, main course and dessert or top, bottom and shoes. Discover my favourites is a great way for your users to visualise how the selected products can be matched.

👉 Spin the wheel
Spin the wheel or wheel of fortune is well known from amusement parks, TV and websites, and now also in emails. The classic wheel of fortune is often used on websites where visitors can spin the wheel by simply entering their email. By spinning the wheel, the visitor can win a discount, prize, points or similar.

👉 Scratchcard
The classic scratch calendar or scratch card is always popular. Several supermarkets and kiosks sell scratch cards for Easter and Christmas, and this is also possible online. Several companies, such as Circle K and Cafe Korn, use scratch cards in their marketing. By matching three identical symbols, the user can win an optional hot drink.

👉 Quizzes
Everyone loves a good quiz or test. If you see a quiz with “Test your email marketing knowledge” or “How much do you know about email automation?”, you can’t help but give it a try, and the same goes for your recipients. A quiz or test can encourage engagement, create brand value, and provide valuable insights about the customer that can be used in future email communications. There are countless ways you can incorporate gamification into your email marketing – only your imagination sets the limits!

The 3 game types in gamification:

There are countless games and game elements that you can use in your email marketing setup. It is important to consider which game you will be using and what the purpose should be. The different games can be divided into luck-, knowledge- and skill-based. In luck-based games the focus is on chance, in knowledge-based the focus is on knowledge, and in skill-based the focus is on skills.

Luck-based gamification is an approach to gamification in which elements of chance or luck are incorporated into the game. This helps to increase excitement and can attract and retain users’ attention. Luck-based games can include a wheel of fortune, raffle, scratch card or mystery box.

Knowledge-based gamification is an approach where game elements are designed to test and reward users’ knowledge and skills. This approach is used to measure and improve the user’s knowledge in a particular area. Knowledge-based games can be quizzes, knowledge tests or games where the user levels up based on their performance.

Skill-based gamification is when you use game elements that are designed to reward users’ skills. Skill-based gamification is about improving users’ abilities in a particular activity or skill. Users are “educated” while experiencing being rewarded and recognized for their efforts and progress. Skill-based gamification can include games such as puzzles to solve, falling objects to grab, or competitive elements where users can compete with each other.

Scratcher can integrate with more than 3000 platforms, making it easy for you to connect to your preferred marketing tools.

With Scratcher, you can activate your recipients throughout the customer journey. If you find that your visitors get stuck or inactive at certain stages of the customer journey, you can use small games to activate them. By implementing gamification in your customer journey, you can increase engagement and activate both new and existing customers.

There are several reasons why companies choose to include gamification in their digital marketing. Gamification can be used to:

💓 Increase engagement: Gamification can make interacting with a brand more enjoyable and get users to participate more actively in the desired campaigns.

🗣️ Gain customer insights: Gamification is a great way to gain insight into your users’ behavior and preferences. Through “games” and interactions, you as a company can gain deeper insight into what motivates your target audience.

⭐ Improve user experience: Gamification can help improve the overall user experience on a digital platform. This is because it can be both more fun and exciting for the user to interact with the platform.

Original post: Gamification in email marketing (

Ready to level up your personalization strategy?

Explore the strategy of interactive marketing to create personalised experiences, foster engagement, and establish meaningful connections with your audience. With Scratcher as a partner you will have:

More insights to gamification

Top 5 – Easter gamification campaigns

Easter is just around the corner and it’s time to make the most of these festive spring days! From lead generation to data enrichment, we’re sharing some sweet gamification inspiration that will help you reach your goals.

Read More »