{"id":34303,"date":"2023-06-27T10:56:42","date_gmt":"2023-06-27T08:56:42","guid":{"rendered":"https:\/\/scratcher.io\/careers-people-first\/business-development-representative-copy\/"},"modified":"2023-06-27T11:24:54","modified_gmt":"2023-06-27T09:24:54","slug":"customer-success-manager","status":"publish","type":"page","link":"https:\/\/scratcher.io\/de\/careers-people-first\/customer-success-manager\/","title":{"rendered":"Customer Success Manager"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34303\" class=\"elementor elementor-34303\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e64e930 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e64e930\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6df24d2\" data-id=\"6df24d2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b58de2 primary-title elementor-widget elementor-widget-heading\" data-id=\"7b58de2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Success Manager<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e09e953 secondary-title elementor-widget elementor-widget-heading\" data-id=\"e09e953\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Copenhagen, Denmark<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ebdd13 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ebdd13\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22a85d6\" data-id=\"22a85d6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5031208 elementor-widget elementor-widget-heading\" data-id=\"5031208\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">About the role<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a9c0db elementor-widget elementor-widget-text-editor\" data-id=\"8a9c0db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div data-block=\"true\" data-editor=\"dibef\" data-offset-key=\"cnsek-0-0\"><div data-offset-key=\"cnsek-0-0\"><p>At Scratcher, we love to see talent grow! Growing the way we do at Scratcher also means that every day is different, exciting, and challenging. We&#8217;re looking for an ambitious <b>Customer Success Manager<\/b> to be part of our team and help us grow even more.<\/p><p>As a Customer Success Manager at Scratcher, you\u2019ll follow and guide our customers through their journey with us, ensuring that they see the maximum value of Scratcher, fulfilling their potential and resulting in the growing value of your portfolio. It will be your job to ensure that our existing customers are successful and that they are aware of their success. You will be the critical coordinating driver responsible for delivering the promised services. You will plan regular executive business reviews with the customer so they are aware of and understand the positive results generated by Scratcher.<\/p><p>You\u2019ll join a customer success team striving to deliver the best customer experience. We aim to build a data-driven customer success department with a human touch and you will be crucial for achieving this by maximising the value for our customers and helping them understand and leverage the power of Scratcher and gamification.<\/p><p>Join our fantastic Copenhagen, Denmark team to ensure our continued success.<\/p><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b8b053 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b8b053\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c9d2dd8\" data-id=\"c9d2dd8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c36c2d0 elementor-widget elementor-widget-heading\" data-id=\"c36c2d0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Responsibilities<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53c1e2b elementor-widget elementor-widget-text-editor\" data-id=\"53c1e2b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div data-block=\"true\" data-editor=\"dibef\" data-offset-key=\"35u85-0-0\"><ul><li>Own a portfolio of customers and grow its value to its fullest potential<\/li><li>Become a trusted advisor and product specialist, advising our customers on how to leverage our platform best<\/li><li>Establish and maintain genuine relationships with our customers, where proving the value of our product comes first<\/li><li>Help implement a (partially) automated, yet human approach to serve our customers; suggest initiatives that allow you to handle a more extensive portfolio with the same quality results<\/li><li>Educate customers on the value of the Scratcher platform through a demonstration of the product<\/li><li>Be in regular contact with the customers by proactively reaching out and initiating dialogues on using the Scratcher platform and challenging the customer\u2019s old habits \u2013 ultimately creating business value for the customer<\/li><li>Work closely with the other departments (product, sales, marketing) to ensure a constant feedback loop and internal representation of the customers\u2019 voices<\/li><li>Set new customers up for success by planning and facilitating their onboarding\/training sessions, ensuring they understand the platform and our services<\/li><\/ul><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1d09df elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1d09df\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a43b754\" data-id=\"a43b754\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08fcd03 elementor-widget elementor-widget-heading\" data-id=\"08fcd03\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Your qualifications<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0985e54 elementor-widget elementor-widget-text-editor\" data-id=\"0985e54\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div data-block=\"true\" data-editor=\"dibef\" data-offset-key=\"cnsek-0-0\"><div data-offset-key=\"cnsek-0-0\"><ul><li>Fluency in written and spoken Danish and English (additional languages are a plus, as our customers are based worldwide)<\/li><li>3+ years of B2B SaaS Customer Success experience or relevant experience from a marketing\/marketing consulting role<\/li><li>Preferably strong knowledge of digital marketing<\/li><li>Structured, proactive, and service-oriented mindset with time management skills, organisational skills, and attention to detail<\/li><li>A positive team-oriented attitude, empathy, and high energy<\/li><li>Agility and openness to the transitional culture of a start-up-minded company<\/li><\/ul><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4885267 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4885267\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ef744d\" data-id=\"5ef744d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1cc7a01 elementor-widget elementor-widget-heading\" data-id=\"1cc7a01\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What we offer<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf5369f elementor-widget elementor-widget-text-editor\" data-id=\"bf5369f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>An exciting and motivating environment with international colleagues<\/li><li>A vibrant start-up culture<\/li><li>An open environment where everyone is involved<\/li><li>For you to be part of an exciting journey in gamification!<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51cb0a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51cb0a1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a11795a\" data-id=\"a11795a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27bfe8c elementor-widget elementor-widget-text-editor\" data-id=\"27bfe8c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><b>Did we pique your interest?<\/b><\/p><p><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); color: var( --e-global-color-text );\">Great! To apply, please submit your CV and a brief cover letter. Only shortlisted candidates will be contacted for further evaluation. <\/span>If you have any questions regarding the position, feel free to contact our Head of Customer Success, <span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); color: var( --e-global-color-text );\">Fiona<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); color: var( --e-global-color-text );\">\u00a0<\/span><span style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); color: var( --e-global-color-text );\">Firdes, at <\/span><a href=\"mailto:fiona@scratcher.io\">fiona@scratcher.io<\/a><\/p><p>If you\u2019re searching for something else, our\u00a0<a href=\"https:\/\/scratcher.io\/careers-people-first\/\">Careers page<\/a>\u00a0sums up all the job openings.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b263a0f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b263a0f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-9877ca7\" data-id=\"9877ca7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-654b649\" data-id=\"654b649\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d189f8 elementor-widget elementor-widget-heading\" data-id=\"6d189f8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-xl\">About Scratcher<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-203eebe elementor-widget elementor-widget-text-editor\" data-id=\"203eebe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Scratcher is the leading gamification platform for marketers,\u00a0 e-commerce, and businesses.\u00a0<\/p><p>Merchants can use our software to design, set up, and manage their interactive customer experiences. The Scratcher platform was engineered for reliability, strength, and user-friendliness, making enterprise-level technology available to businesses of all sizes.<\/p><p>Our team is highly committed to making Scratcher the most user-friendly platform. We want to build a long-lasting and sustainable business. We aim to work with passionate and engaged employees.<\/p><p><em>Scratcher is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives, and experiences. It is a fundamental policy at Scratcher not to discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.<\/em><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-6731913\" data-id=\"6731913\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f43121 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f43121\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-475512d\" data-id=\"475512d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff3ddfe elementor-widget elementor-widget-spacer\" data-id=\"ff3ddfe\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a122e85 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a122e85\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a7394f8\" data-id=\"a7394f8\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d01c658 elementor-widget elementor-widget-heading\" data-id=\"d01c658\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Apply for this job<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46713ea elementor-widget elementor-widget-text-editor\" data-id=\"46713ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Come join us and help us build an awesome company where we are all proud to belong!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-254fb92 elementor-button-align-center elementor-widget__width-initial elementor-widget elementor-widget-form\" data-id=\"254fb92\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Job Application Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"34303\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"254fb92\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Scratcher\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-firstname elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[firstname]\" id=\"form-field-firstname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First name\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-lastname elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[lastname]\" id=\"form-field-lastname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Last name\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-phone elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[phone]\" id=\"form-field-phone\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_efaf141 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" 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class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCover Letter\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[coverletter]\" id=\"form-field-coverletter\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" required=\"required\" aria-required=\"true\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit your application<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bcf60f1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bcf60f1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7160967\" data-id=\"7160967\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bf8032 elementor-widget elementor-widget-spacer\" data-id=\"5bf8032\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Success Manager Copenhagen, Denmark About the role At Scratcher, we love to see talent grow! Growing the way we do at Scratcher also means that every day is different, exciting, and challenging. We&#8217;re looking for an ambitious Customer Success Manager to be part of our team and help us grow even more. As a [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":30152,"parent":13211,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-34303","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Are you our new Customer Success Manager? - Scratcher<\/title>\n<meta name=\"description\" content=\"We\u2019re looking for a dynamic Customer Success Manager, who will guide our customers through their journey with Scratcher.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/scratcher.io\/de\/careers-people-first\/customer-success-manager\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Are you our new Customer Success Manager?\" \/>\n<meta property=\"og:description\" content=\"We\u2019re looking for a dynamic Customer Success Manager, who will guide our customers through their journey with Scratcher.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/scratcher.io\/de\/careers-people-first\/customer-success-manager\/\" \/>\n<meta property=\"og:site_name\" content=\"Scratcher\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-27T09:24:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/scratcher.io\/wp-content\/uploads\/2022\/10\/why_02-Why.png\" \/>\n\t<meta property=\"og:image:width\" content=\"498\" \/>\n\t<meta property=\"og:image:height\" content=\"626\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Are you our new Customer Success Manager?\" \/>\n<meta name=\"twitter:description\" content=\"We\u2019re looking for a dynamic Customer Success Manager, who will guide our customers through their journey with Scratcher.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/scratcher.io\/wp-content\/uploads\/2022\/10\/why_02-Why.png\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"4\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/scratcher.io\/de\/careers-people-first\/customer-success-manager\/\",\"url\":\"https:\/\/scratcher.io\/de\/careers-people-first\/customer-success-manager\/\",\"name\":\"Are you our new Customer Success Manager? 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