---
title: "Help center: step-by-step guides to Scratcher"
description: "Step-by-step help for every part of Scratcher: campaigns, games, prizes, sign-up forms, popups, integrations, Rex the AI assistant, your account and billing."
url: https://scratcher.io/help
language: en
---

Help center

# How can we help?

Step-by-step guides for every part of Scratcher, from your first campaign to prizes, integrations and AI.

Popular:

## Browse by topic

- **[Getting started](https://scratcher.io/help/getting-started)**

    Start your free trial, find your way around and get your first campaign live.
- **[Campaigns and the editor](https://scratcher.io/help/campaigns)**

    Create a campaign from a template, edit pages and texts, add your brand and publish.
- **[Elements and design](https://scratcher.io/help/elements)**

    Every element on a page explained: text, buttons, images, video, sections, menus, cookie notice and more.
- **[Games and formats](https://scratcher.io/help/games)**

    Scratch cards, wheels, quizzes, calendars, skill games and leaderboards.
- **[Prizes and winners](https://scratcher.io/help/prizes)**

    Add prizes, set the win chance, use discount codes and draw winners.
- **[Sign-up forms and consent](https://scratcher.io/help/forms)**

    Collect the right details, ask for consent, use double opt-in and stop cheating.
- **[Publishing and sharing](https://scratcher.io/help/sharing)**

    Share a link or QR code, embed a campaign on your website or show it as a popup.
- **[Leads and statistics](https://scratcher.io/help/results)**

    See who took part, export your leads and understand your numbers.
- **[Integrations](https://scratcher.io/help/integrations)**

    Send new sign-ups to HubSpot, Klaviyo, Mailchimp and other tools automatically.
- **[API, webhooks and MCP](https://scratcher.io/help/developers)**

    Connect Scratcher to your own systems with the REST API and webhooks.
- **[Rex and AI features](https://scratcher.io/help/ai)**

    Get help from Rex and let AI write, translate, design and make images for you.
- **[Account, team and security](https://scratcher.io/help/account)**

    Your profile, users and roles, two-factor login, agencies and data settings.
- **[Plans and billing](https://scratcher.io/help/billing)**

    Your trial, plans and add-ons, upgrades, invoices and payment.

## New here? Take the tour

Rex shows you around in under a minute: how to search, the topics, the step-by-step guides and where to get help.

Video transcript:

Hi, I'm Rex! Welcome to the Scratcher help center. Got a question? Just start typing, and the right guides show up as you type. Or browse thirteen topics: from getting started, games and prizes, to sign-up forms, integrations, AI and billing. Every guide is step by step, with the exact labels you see on screen, so you can follow along with Scratcher open. Connecting your email or CRM tool? Each integration has its own setup guide, with the keys and permissions it needs. Still stuck? Open the chat inside Scratcher. I answer right away, and our team is just a click away.

## Popular articles

- [Add a prize](https://scratcher.io/help/prizes/add-a-prize)
- [How integrations work](https://scratcher.io/help/integrations/how-integrations-work)
- [Meet Rex, your AI assistant](https://scratcher.io/help/ai/meet-rex)
- [Create a campaign from a template](https://scratcher.io/help/campaigns/create-a-campaign)
- [What you can ask Rex](https://scratcher.io/help/ai/what-you-can-ask-rex)
- [Share a campaign on social media](https://scratcher.io/help/sharing/share-on-social-media)
- [Embed a campaign on your website](https://scratcher.io/help/sharing/embed-on-your-website)
- [Give discount codes as prizes](https://scratcher.io/help/prizes/discount-codes)
- [Show a campaign as a popup](https://scratcher.io/help/sharing/show-a-campaign-as-a-popup)
- [Make your first campaign, step by step](https://scratcher.io/help/getting-started/make-your-first-campaign)
- [Download a performance report](https://scratcher.io/help/results/campaign-performance-report)
- [Set up double opt-in](https://scratcher.io/help/forms/double-opt-in)
- [Export your leads](https://scratcher.io/help/results/export-leads)
- [Publish, schedule, pause and end a campaign](https://scratcher.io/help/campaigns/publish-and-schedule)
- [Translate a campaign with AI](https://scratcher.io/help/ai/translate-with-ai)
- [Advent and Christmas calendars: set one up step by step](https://scratcher.io/help/games/advent-and-christmas-calendars)

## Still need help?

Real people are here to help. If you already use Scratcher, the quickest way is the chat inside the platform.

- **[Chat with us](https://platform.scratcher.io/login)**

    Log in and click the chat button in the bottom-right corner. Rex answers right away, and our team is a click away.
- **[Book a meeting](https://scratcher.io/book-a-meeting)**

    A free 30-minute video call with our team: a tour, campaign ideas or help with your setup.
- **[Email us](mailto:contact@scratcher.io)**

    Write to contact@scratcher.io and we will get back to you.