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Change your profile, language and password

Update your name, photo and email, choose the platform language, change your password and log out other devices.

Your profile

  1. Click your picture in the top-right corner and choose Profile.
  2. Under Photo, click Change to upload a picture. It is "Shown across your account."
  3. Under User information, change your Name, Country, Language, Phone and Job seniority.
  4. Click Save.

Your Role is shown too, but only an owner or admin can change it. See Invite users and choose their role.

Change your email address

Click Change email under Email, type the new address and click Save. Use the new address the next time you log in.

Choose the platform language

The Language on your profile decides the language of the Scratcher platform for you. You can choose between Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Romanian, Spanish and Swedish.

This doesn't change the language of your campaigns. Each campaign has its own language. See Run a campaign in several languages.

Change your password

  1. Go to Settings > Security.
  2. Under Password, enter your Current password, your New password and Confirm password.
  3. Click Save.

Forgot your password?

On the login page, click Forgot password?, enter your email address and click Send reset link. Open the email and choose a new password.

Log out other devices

Under Browser sessions on the Security page, you see where you are logged in. Click Log out other browser sessions and enter your password to log out everywhere else, for example if you used a shared computer.

Profile details at a glance

  • Remove photo takes your picture off.
  • Your phone number is optional.
  • Subscribe to emails: get product news and tips from Scratcher.
  • Under Password ("Update your password"), type the new password under Enter your new password and Confirm your new password.
  • Browser sessions ("Manage and log out your active sessions on other browsers and devices") shows each device as This device or "Last active" with a time.
  • To reset a forgotten password, the page Reset your password asks you to Enter a new password and click Reset password.

Still need help?

Real people are here to help. If you already use Scratcher, the quickest way is the chat inside the platform.

  • Chat with us

    Log in and click the chat button in the bottom-right corner. Rex answers right away, and our team is a click away.

  • Book a meeting

    A free 30-minute video call with our team: a tour, campaign ideas or help with your setup.

  • Email us

    Write to contact@scratcher.io and we will get back to you.