---
title: "Turn on two-factor authentication"
description: "Protect your login with a code from an authenticator app, and keep your recovery codes safe."
url: https://scratcher.io/help/account/two-factor-authentication
language: en
---

1. [Help center](https://scratcher.io/help)
2. [Account, team and security](https://scratcher.io/help/account)
3. Turn on two-factor authentication

# Turn on two-factor authentication

Protect your login with a code from an authenticator app, and keep your recovery codes safe.

Two-factor authentication (2FA) adds a second step to your login: after your password, you enter a code from an app on your phone. Even if someone gets your password, they can't log in without your phone.

## Turn it on

1. Install an authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator or another app that supports codes.
2. In Scratcher, go to **Settings** > **Security**.
3. Under **Two-factor authentication**, click **Enable** and confirm your password.
4. Scan the QR code with the app. If you can't scan it, type the **Setup key** into the app.
5. Copy the recovery codes and keep them somewhere safe, such as a password manager.

From now on, Scratcher asks for a code from the app each time you log in. 2FA also applies when you log in with Google, Microsoft or LinkedIn.

## Lost your phone?

On the login page, click **Use a recovery code** and enter one of your recovery codes. Each code works once. Then turn 2FA off and on again with your new phone.

## Manage 2FA

On the **Security** page you can **Show recovery codes**, **Regenerate recovery codes** (the old ones stop working) or **Disable** two-factor authentication.

When you log in, type the code from the app under **Authentication code**. If you switched to a recovery code, click **Use an authentication code** to go back. The setup screen shows the **Setup key:** next to the QR code.

Account, team and security

- [Change your profile, language and password](https://scratcher.io/help/account/profile-and-password)
- [Turn on two-factor authentication](https://scratcher.io/help/account/two-factor-authentication)
- [Log in with Google, Microsoft or LinkedIn](https://scratcher.io/help/account/log-in-with-google-microsoft-linkedin)
- [Invite users and choose their role](https://scratcher.io/help/account/invite-users-and-roles)
- [Company settings, assets and activity log](https://scratcher.io/help/account/company-settings)
- [Data & access: deletion, support access and popups](https://scratcher.io/help/account/data-and-access-settings)
- [GDPR, security and your data](https://scratcher.io/help/account/gdpr-and-your-data)
- [Agencies and client accounts](https://scratcher.io/help/account/agencies-and-clients)
- [Refer a business and get a gift card](https://scratcher.io/help/account/referral-program)

## Related articles

- [Change your profile, language and password](https://scratcher.io/help/account/profile-and-password): Update your name, photo and email, choose the platform language, change your password and log out other devices.
- [Log in with Google, Microsoft or LinkedIn](https://scratcher.io/help/account/log-in-with-google-microsoft-linkedin): Use your work account to log in to Scratcher, and connect it to an existing login.
- [Data & access: deletion, support access and popups](https://scratcher.io/help/account/data-and-access-settings): Delete lead data automatically after a campaign ends, give our support team access, and limit popups on your site.

## Still need help?

Real people are here to help. If you already use Scratcher, the quickest way is the chat inside the platform.

- **[Chat with us](https://platform.scratcher.io/login)**

    Log in and click the chat button in the bottom-right corner. Rex answers right away, and our team is a click away.
- **[Book a meeting](https://scratcher.io/book-a-meeting)**

    A free 30-minute video call with our team: a tour, campaign ideas or help with your setup.
- **[Email us](mailto:contact@scratcher.io)**

    Write to contact@scratcher.io and we will get back to you.