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Cancel your subscription

How to cancel or pause your plan, what happens to your campaigns and data, and how to get your data out first.

We are sorry to see you go. To cancel your subscription, contact our team in the chat or write to contact@scratcher.io. We help you right away and tell you when the subscription ends.

Yearly plans run to the end of the year you have paid for.

Before you cancel

  • Export your leads. See Export your leads.
  • Check your integrations, so leads you need have reached your email tool or CRM.
  • End live campaigns and remove the embed script and popup script from your website.

Maybe a smaller plan is enough?

If you mainly need fewer campaigns or users, you can downgrade instead and keep your campaigns and data.

Still need help?

Real people are here to help. If you already use Scratcher, the quickest way is the chat inside the platform.

  • Chat with us

    Log in and click the chat button in the bottom-right corner. Rex answers right away, and our team is a click away.

  • Book a meeting

    A free 30-minute video call with our team: a tour, campaign ideas or help with your setup.

  • Email us

    Write to contact@scratcher.io and we will get back to you.