---
title: "Invoices, payment method and billing details"
description: "Download invoices, change your card, and update the company details and VAT number on your invoices."
url: https://scratcher.io/help/billing/invoices-and-payment
language: en
---

1. [Help center](https://scratcher.io/help)
2. [Plans and billing](https://scratcher.io/help/billing)
3. Invoices, payment method and billing details

# Invoices, payment method and billing details

Download invoices, change your card, and update the company details and VAT number on your invoices.

Only the account owner can see billing.

## Download invoices

1. Go to **Settings** > **Plan & billing** > **Billing history**.
2. Find the **Invoice** by its **Date** and **Amount**.
3. Click **Download** to get the PDF.

The **Status** is **Draft**, **Awaiting payment**, **Paid**, **Uncollectible** or **Voided**.

If you pay by invoice outside the platform, the page says "You are currently invoiced manually. Contact Scratcher to get your invoices."

## Change your card

1. Go to **Settings** > **Plan & billing** > **Payment method**.
2. Under **Card details** ("The card used to pay for your subscription."), click **Change payment method** (or **Change**).
3. Enter the new card and save it.

If you are invoiced manually, there is no card, and the page asks you to contact us to change your payment information.

## Change your billing details

On the **Payment method** page, under **Billing details** ("Used on your invoices and for VAT reporting."), change the **Company name**, **Email**, **VAT number**, **Address**, **Zip code**, **City** and **Country** shown on your invoices. Click **Save**.

Changes are used on your next invoices.

The card form asks for the **Cardholder name**, **Card number** and **Expiration date**. With no invoices yet, the history says **No data available**.

Plans and billing

- [Your trial, plans and what happens when the trial ends](https://scratcher.io/help/billing/trial-and-plans)
- [Choose, upgrade or downgrade your plan](https://scratcher.io/help/billing/upgrade-or-downgrade)
- [Add-ons: extra users, languages and features](https://scratcher.io/help/billing/add-ons)
- [Invoices, payment method and billing details](https://scratcher.io/help/billing/invoices-and-payment)
- [Cancel your subscription](https://scratcher.io/help/billing/cancel-your-subscription)
- [Sign an agreement online](https://scratcher.io/help/billing/sign-an-agreement-online)

## Related articles

- [Your trial, plans and what happens when the trial ends](https://scratcher.io/help/billing/trial-and-plans): How the free trial works, how to choose a plan, how monthly views work and what happens if the trial runs out.
- [Choose, upgrade or downgrade your plan](https://scratcher.io/help/billing/upgrade-or-downgrade): Buy a plan with card or invoice, move to a bigger plan right away, or downgrade from the next period.
- [Add-ons: extra users, languages and features](https://scratcher.io/help/billing/add-ons): Add extra users, languages, special formats, the email module and more to your plan, and cancel them again.

## Still need help?

Real people are here to help. If you already use Scratcher, the quickest way is the chat inside the platform.

- **[Chat with us](https://platform.scratcher.io/login)**

    Log in and click the chat button in the bottom-right corner. Rex answers right away, and our team is a click away.
- **[Book a meeting](https://scratcher.io/book-a-meeting)**

    A free 30-minute video call with our team: a tour, campaign ideas or help with your setup.
- **[Email us](mailto:contact@scratcher.io)**

    Write to contact@scratcher.io and we will get back to you.