Buy a plan
- Go to Settings > Plan & billing > Plan (or click Upgrade now).
- Choose Monthly or Annually.
- Click Select plan or Subscribe on the plan you want.
- Choose how you want to pay:
- Pay with credit card: you are sent to a secure payment page. You can enter a promotion code and your VAT number there.
- Pay by invoice: only for yearly plans. Fill in your billing details and click Get invoice. The plan renews every 12 months.
- When the payment is done, you see Payment successful. Click Continue your work.
Upgrade
Click Upgrade on a bigger plan. In Confirm upgrade, click Confirm: "By clicking 'Confirm', you agree to purchase this upgrade/add-on. You confirm you have the authority to make decisions on behalf of your company." The upgrade works right away, and you pay the difference for the rest of the period.
Downgrade
- Click Downgrade on a smaller plan.
- If you have more live campaigns than the smaller plan allows, Confirm downgrade asks you to select the campaigns to disable. Click the campaigns; the selected ones turn red.
- Click Confirm.
The change happens at the end of your current period, so you keep what you paid for until then. If you still have more active campaigns than the plan allows on that date, the oldest are paused.
While a downgrade is waiting, the Plan page shows when it will happen, with Cancel downgrade if you change your mind.
A few rules:
- You can't move from yearly to monthly payment yourself. Those plans say Not available.
- On a yearly plan, you can't downgrade to a smaller plan before the year ends.
- Pay by invoice is only for your first plan. Once you pay by card, you can't switch to invoice yourself.
- If you are invoiced manually, you can only move to a bigger yearly plan yourself.
Contact us in the chat if you need to change one of these.
For Pay by invoice, the form "Fill out the form to confirm your order" asks for the Country, Billing email, Address, Zip code, City and VAT number. Tick I accept the terms and conditions and click Get invoice. The invoice is sent to your email. For Pay with credit card, click Pay now.
If you leave the card payment page without paying, you see "Your checkout has been cancelled." Nothing is charged, and you can try again from the Plan page.