---
title: "Choose, upgrade or downgrade your plan"
description: "Buy a plan with card or invoice, move to a bigger plan right away, or downgrade from the next period."
url: https://scratcher.io/help/billing/upgrade-or-downgrade
language: en
---

1. [Help center](https://scratcher.io/help)
2. [Plans and billing](https://scratcher.io/help/billing)
3. Choose, upgrade or downgrade your plan

# Choose, upgrade or downgrade your plan

Buy a plan with card or invoice, move to a bigger plan right away, or downgrade from the next period.

## Buy a plan

1. Go to **Settings** > **Plan & billing** > **Plan** (or click **Upgrade now**).
2. Choose **Monthly** or **Annually**.
3. Click **Select plan** or **Subscribe** on the plan you want.
4. Choose how you want to pay:
    - **Pay with credit card**: you are sent to a secure payment page. You can enter a promotion code and your VAT number there.
    - **Pay by invoice**: only for yearly plans. Fill in your billing details and click **Get invoice**. The plan renews every 12 months.
5. When the payment is done, you see **Payment successful**. Click **Continue your work**.

## Upgrade

Click **Upgrade** on a bigger plan. In **Confirm upgrade**, click **Confirm**: "By clicking 'Confirm', you agree to purchase this upgrade/add-on. You confirm you have the authority to make decisions on behalf of your company." The upgrade works right away, and you pay the difference for the rest of the period.

## Downgrade

1. Click **Downgrade** on a smaller plan.
2. If you have more live campaigns than the smaller plan allows, **Confirm downgrade** asks you to select the campaigns to disable. Click the campaigns; the selected ones turn red.
3. Click **Confirm**.

The change happens at the end of your current period, so you keep what you paid for until then. If you still have more active campaigns than the plan allows on that date, the oldest are paused.

While a downgrade is waiting, the **Plan** page shows when it will happen, with **Cancel downgrade** if you change your mind.

A few rules:

- You can't move from yearly to monthly payment yourself. Those plans say **Not available**.
- On a yearly plan, you can't downgrade to a smaller plan before the year ends.
- **Pay by invoice** is only for your first plan. Once you pay by card, you can't switch to invoice yourself.
- If you are invoiced manually, you can only move to a bigger yearly plan yourself.

Contact us in the chat if you need to change one of these.

For **Pay by invoice**, the form "Fill out the form to confirm your order" asks for the **Country**, **Billing email**, **Address**, **Zip code**, **City** and **VAT number**. Tick **I accept the terms and conditions** and click **Get invoice**. The invoice is sent to your email. For **Pay with credit card**, click **Pay now**.

If you leave the card payment page without paying, you see "Your checkout has been cancelled." Nothing is charged, and you can try again from the **Plan** page.

Plans and billing

- [Your trial, plans and what happens when the trial ends](https://scratcher.io/help/billing/trial-and-plans)
- [Choose, upgrade or downgrade your plan](https://scratcher.io/help/billing/upgrade-or-downgrade)
- [Add-ons: extra users, languages and features](https://scratcher.io/help/billing/add-ons)
- [Invoices, payment method and billing details](https://scratcher.io/help/billing/invoices-and-payment)
- [Cancel your subscription](https://scratcher.io/help/billing/cancel-your-subscription)
- [Sign an agreement online](https://scratcher.io/help/billing/sign-an-agreement-online)

## Related articles

- [Your trial, plans and what happens when the trial ends](https://scratcher.io/help/billing/trial-and-plans): How the free trial works, how to choose a plan, how monthly views work and what happens if the trial runs out.
- [Add-ons: extra users, languages and features](https://scratcher.io/help/billing/add-ons): Add extra users, languages, special formats, the email module and more to your plan, and cancel them again.
- [Invoices, payment method and billing details](https://scratcher.io/help/billing/invoices-and-payment): Download invoices, change your card, and update the company details and VAT number on your invoices.

## Still need help?

Real people are here to help. If you already use Scratcher, the quickest way is the chat inside the platform.

- **[Chat with us](https://platform.scratcher.io/login)**

    Log in and click the chat button in the bottom-right corner. Rex answers right away, and our team is a click away.
- **[Book a meeting](https://scratcher.io/book-a-meeting)**

    A free 30-minute video call with our team: a tour, campaign ideas or help with your setup.
- **[Email us](mailto:contact@scratcher.io)**

    Write to contact@scratcher.io and we will get back to you.