---
title: "Set up double opt-in"
description: "Ask new sign-ups to confirm their email address with a link, so you know the address is real and theirs."
url: https://scratcher.io/help/forms/double-opt-in
language: en
---

1. [Help center](https://scratcher.io/help)
2. [Sign-up forms and consent](https://scratcher.io/help/forms)
3. Set up double opt-in

# Set up double opt-in

Ask new sign-ups to confirm their email address with a link, so you know the address is real and theirs.

With double opt-in, new sign-ups get an email with a link to confirm their address. It proves that the address is real and belongs to the person who signed up. In some countries, such as Germany, it is the expected way to collect newsletter consent.

Double opt-in uses the email module, so your plan needs to include it, or you need the **Email module** add-on.

## Set it up

You need two things: the double opt-in add-on on the form, and the confirmation email.

**1. Turn on double opt-in on the form**

1. Click the form and open **Form add-ons** at the bottom of the **Content** tab.
2. Turn on **Double opt-in** and open its settings.
3. Under **Type**, choose what people see when they click the link: **Text** shows a **Confirmation text** (for example "Your email has been confirmed."), and **Redirect** sends them to a **Redirect URL**, such as a page on your website.
4. Optional: under **Only when (any of) permissions checked**, choose the consent checkboxes that should trigger the email. People who don't tick them won't get it.

**2. Create the confirmation email**

1. Go to **Connect** > **Emails** and click **Add email**.
2. Choose the **Double opt-in** template. It contains the confirmation button.
3. Write the text and subject, and click **Activate email**.

You can also add a **Double opt-in confirm** email that is sent after people have confirmed, for example a welcome email with a discount.

## Good to know

- The confirmation email is only sent the first time an email address signs up in your account. Someone who is already a lead from an earlier campaign won't get it again.
- People who don't confirm are still saved as leads. The confirmation date is in the export, in the column **Double Opt-In Confirmation Date**, and the dashboard shows **Confirmed leads**.
- If you send leads to your email tool, check how the tool handles subscribers. Many email tools can run their own double opt-in.

Sign-up forms and consent

- [Edit the sign-up form](https://scratcher.io/help/forms/edit-the-sign-up-form)
- [Form field types, settings and styling](https://scratcher.io/help/forms/form-fields-and-add-ons)
- [Every form add-on](https://scratcher.io/help/forms/form-add-ons)
- [Hidden fields, prefilled forms and the unique field](https://scratcher.io/help/forms/hidden-fields-and-prefill)
- [Ask for consent and add terms and conditions](https://scratcher.io/help/forms/consent-and-permissions)
- [Set up double opt-in](https://scratcher.io/help/forms/double-opt-in)
- [Limit how often people can play](https://scratcher.io/help/forms/limit-participation)
- [Stop cheating and spam](https://scratcher.io/help/forms/prevent-cheating)

## Related articles

- [How integrations workConnect your email tool or CRM once, turn it on in each campaign, choose a list, map your fields and send only people who gave consent.](https://scratcher.io/help/integrations/how-integrations-work)
- [Ask for consent and add terms and conditionsAdd consent checkboxes for newsletters, link your terms, choose which checkbox subscribes people and send only people who said yes to your email tool.](https://scratcher.io/help/forms/consent-and-permissions)
- [Send emails to playersSend prize emails, confirmations and reminders from your campaign with the email module.](https://scratcher.io/help/campaigns/send-emails-to-players)

## Still need help?

Real people are here to help. If you already use Scratcher, the quickest way is the chat inside the platform.

- **[Chat with us](https://platform.scratcher.io/login)**

    Log in and click the chat button in the bottom-right corner. Rex answers right away, and our team is a click away.
- **[Book a meeting](https://scratcher.io/book-a-meeting)**

    A free 30-minute video call with our team: a tour, campaign ideas or help with your setup.
- **[Email us](mailto:contact@scratcher.io)**

    Write to contact@scratcher.io and we will get back to you.