---
title: "Get help from Rex and our team"
description: "Rex answers right away, any time of day. Real people from our team answer in the same chat."
url: https://scratcher.io/help/getting-started/get-help
language: en
---

1. [Help center](https://scratcher.io/help)
2. [Getting started](https://scratcher.io/help/getting-started)
3. Get help from Rex and our team

# Get help from Rex and our team

Rex answers right away, any time of day. Real people from our team answer in the same chat.

You are never on your own in Scratcher. Help is one click away, inside the platform.

## Ask Rex, the AI assistant

1. Click the round chat button in the bottom-right corner of the screen.
2. Write your question in your own language, for example "How do I add a discount code?".
3. Rex answers right away. Rex can also take you to the right page or make the change for you if you ask.

Rex is available 24/7. In the campaign editor, Rex knows the campaign you are working on. Click **Clear conversation** to start over with a clean chat. Read more in [Meet Rex, your AI assistant](https://scratcher.io/help/ai/meet-rex).

## Talk to a person

1. Open the chat and click the **Talk to a human** tab, or simply ask Rex to connect you with a person.
2. Click **Start a chat with a human** and write your message. You can attach screenshots, up to five images per message.
3. The tab shows whether **Support is online** or **Support is offline**. Our team answers in the chat during opening hours on weekdays. Outside opening hours we reply as soon as we are back, and we email you if you have left the platform.

Sometimes our team needs to look at your campaign to help you. They then ask for access, and you can click **Yes, grant access** in the chat.

## Book a meeting

Want to talk it through? [Book a free 30-minute meeting](https://scratcher.io/book-a-meeting) with our team. We can give you a tour, ideas for campaigns or help with your setup.

## Email

You can always write to <contact@scratcher.io>.

## The chat at a glance

- **Attach an image** (or drop an image on the chat) to show the team what you see. **Remove image** takes it off.
- **Insert emoji** and **Send message**.
- While you wait, the chat says **Waiting for a reply**. When a team member answers while the chat is closed, the chat button shows a dot: "A Scratcher team member replied".
- **End chat** closes the conversation with the team, and **Start a new conversation** opens a new one.
- After you grant access, the chat shows **Access granted**.
- The **Rex** tab is marked "Rex is an AI assistant — always online, 24/7".

## The product tour

If your account has the **Product tour**, start it from the button on the front page. Rex guides you around the platform step by step, with a voice and captions. Use **Pause** and **Resume** (K), **Mute** and **Unmute** (M), and **Skip tour** to stop.

Getting started

- [What is Scratcher?](https://scratcher.io/help/getting-started/what-is-scratcher)
- [Start your free trial](https://scratcher.io/help/getting-started/start-your-free-trial)
- [Find your way around the platform](https://scratcher.io/help/getting-started/find-your-way-around)
- [Make your first campaign, step by step](https://scratcher.io/help/getting-started/make-your-first-campaign)
- [Get help from Rex and our team](https://scratcher.io/help/getting-started/get-help)

## Related articles

- [Meet Rex, your AI assistant](https://scratcher.io/help/ai/meet-rex): Rex is the AI assistant built into Scratcher. Open the chat, ask anything, and let Rex find things, explain settings, check your setup or make changes.
- [Changes Rex can make for you](https://scratcher.io/help/ai/ask-rex-to-make-changes): Every change Rex can make on the platform and in the campaign editor, how Rex confirms it, and what you still do yourself.
- [Find your way around the platform](https://scratcher.io/help/getting-started/find-your-way-around): The main menu, the settings, the front page checklist and the quickest way to find things.

## Still need help?

Real people are here to help. If you already use Scratcher, the quickest way is the chat inside the platform.

- **[Chat with us](https://platform.scratcher.io/login)**

    Log in and click the chat button in the bottom-right corner. Rex answers right away, and our team is a click away.
- **[Book a meeting](https://scratcher.io/book-a-meeting)**

    A free 30-minute video call with our team: a tour, campaign ideas or help with your setup.
- **[Email us](mailto:contact@scratcher.io)**

    Write to contact@scratcher.io and we will get back to you.