Check the delivery status and resend leads

Settings > Integrations > Delivery status shows every lead Scratcher has sent to your integrations, and whether it worked.

Read the list

1. Go to Settings > Integrations and click Delivery status.
2. The cards at the top show Succeeded deliveries and Failed deliveries.
3. Search by email (Search by lead email…), filter By integration, or choose a date range.
4. Each row shows the lead's Name and Email, the Type (New lead or Existing lead, as the other tool reported it), the Integration, the Campaign and the Delivery status: Succeeded or Failed.

Find out why a delivery failed

Hover over Failed to see the error message. Most messages come straight from the other tool. Common ones:

• "The API key used does not have the correct API Scopes." (Klaviyo): the key is missing a scope. Give it the scopes in Connect Klaviyo.
• "Conflict: Duplicate profile detected." (Klaviyo): two profiles match the person. Merge them in Klaviyo and resend.
• "The API key used is invalid or does not have the correct permissions." (ActiveCampaign): the key changed or its user lost rights. Connect a new key.
• "Active Campaign failed to accept the request." (ActiveCampaign): the tool was busy. Resend later.
• "Email or domain is banned" (Marketingplatform): the tool blocks this address. It can't be added.
• "Request timed out, will retry later.": the other tool didn't answer in time. Resend the lead.

Other common reasons:

• The connection has expired, or the API key was deleted or changed. Connect the tool again under Settings > Integrations (Accounts > Add new account), and choose the new account in the campaign.
• A mapped field doesn't exist in the other tool, or the value has the wrong format, for example a phone number without country code. Check Field mappings, and use the Format setting for phone numbers.
• The list was deleted in the other tool. Choose a new External list in the campaign.

Resend a lead

1. Fix the problem first.
2. On the failed row, open the Select menu in Actions and click Resend.
3. To resend several at once, tick their rows first (or tick the box at the top to select all rows on the page), then click Resend in the Select menu of one of them. All the ticked deliveries are sent again.

You can also resend from the Integrations tab of a single lead. If you see "Could not find the participant. Please try again.", the lead has been deleted in Scratcher.

Export the list

Click Export data to download the list as a CSV file.

What doesn't show here

• Leads left out by Filter by permissions are not sent, so they don't show.
• Test leads sent with Test don't show.
• Zapier and webhooks have their own logs: see the Zap history in Zapier, and Show deliveries for webhooks.