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Rex, your AI assistant: the busywork, handled. The ideas, yours 👉 Meet Rex

Steffanie from the Scratcher customer success team
Customer success

Live chat with real people

We're not just a platform. When you have a question, a real person from our team answers you — right in the chat. And we help you get started, find the right ideas and reach your goals.

Used by brands like Burger King, Toyota and WWF

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Help when you need it

Four ways to get help

Ask a question the way that suits you. All of it is included in every plan.

Live chat

Write to us inside the platform. A real person from our team helps you.

Email

Send us your question by email and we get back to you.

Rex, your AI assistant

Rex answers right away, day and night, and helps with 90% of all questions.

Read more: Rex, your AI assistant

Guides and ideas

Practical guides and campaign ideas for every season on our blog.

Read more: Guides and ideas


Want to talk to a person? I'll bring in the team.

Talk to a person — not a ticket system
Live chat

Talk to a person — not a ticket system

Stuck in the editor? Not sure which prize to pick? Write to us in the chat inside Scratcher. Rex answers the quick questions right away, and when you want to talk to a person, our team is right there in the same chat.

  • Live chat and email support from real people

  • Rex finds things for you and explains every setting

  • Product, support and sales work closely together, so you get quick, well-informed help

Onboarding

Personal onboarding on every plan

You don't have to figure it all out on your own. We help you get started with personal onboarding, so your first campaign is live quickly and looks like your brand.

  • Personal onboarding on every plan

  • Help with ideas and strategy when you book a meeting

  • Help to plan your campaigns around the year

Personal onboarding on every plan
Steffanie from the Scratcher customer success team
Enterprise

Your own team at Scratcher

On Enterprise plans you get even more help. Your own customer success manager knows your business and helps you get the most out of every campaign.

  • Your own customer success manager

  • Phone, email and live chat

  • Training sessions for your team

  • Quarterly meetings to plan ahead and look at your results

What our customers say

Questions

Questions about support

Book a meeting
  • We are not just a platform. We help you find the right strategy, get you started with personal onboarding and are there in the chat when you need us, so your campaigns reach your goals.

  • Yes. Rex, our AI assistant, answers the quick questions right away. When you want to talk to a person, our team joins you in the same chat.

  • Yes. Live chat, email support and personal onboarding are included in every plan. On Enterprise plans you also get your own customer success manager.

  • Ask Rex or our team in the live chat inside the platform. You can also find practical guides and campaign ideas on our blog.

  • Yes. Rex and our team in the live chat are there from day one of your 14-day free trial.