--- title: "Customer Success & Live Chat Support | Scratcher" description: "Live chat with real people, email, Rex the AI assistant and personal onboarding on every plan. We're not just a platform — we help you succeed." url: https://scratcher.io/support language: en --- ![Steffanie from the Scratcher customer success team](https://scratcher.io/img/containers/assets/team/steffanie-tilt.webp/2422247c18762df729faa6f2767f5d5a/steffanie-tilt.webp) Customer success # Live chat with real people We're not just a platform. When you have a question, a real person from our team answers you — right in the chat. And we help you get started, find the right ideas and reach your goals. [Start free trial](https://platform.scratcher.io/en/register) [Book a meeting](https://scratcher.io/book-a-meeting) Used by brands like Burger King, Toyota and WWF ![Burger King](https://scratcher.io/img/containers/assets/customers/burger-king.webp/2ca5da614e753e24c0a4daa1bc7cdc36/burger-king.webp) ![Starbucks](https://scratcher.io/assets/customers/starbucks.svg) ![Toyota](https://scratcher.io/img/containers/assets/customers/toyota.webp/1271455b4bf9afdf498873d87d3ec72b/toyota.webp) ![Siemens](https://scratcher.io/img/containers/assets/customers/siemens.webp/3f31d7262dc11bfb8056d860df0c78c9/siemens.webp) ![Scania](https://scratcher.io/img/containers/assets/customers/scania.webp/376bb4c8edc8637e633433395d8e9a8f/scania.webp) ![Swatch](https://scratcher.io/img/containers/assets/customers/swatch.webp/c15e804a29875a7e0975ba79dd997273/swatch.webp) ![Wolt](https://scratcher.io/img/containers/assets/customers/wolt.webp/73e2df78990c49580b6097abaff414ba/wolt.webp) ![Swisscom](https://scratcher.io/img/containers/assets/customers/swisscom.webp/00c131c10738c46b7cebc565188507b8/swisscom.webp) ![OBI](https://scratcher.io/img/containers/assets/customers/obi.webp/428d0e53f7079252152574ecf47d111b/obi.webp) ![Migros](https://scratcher.io/img/containers/assets/customers/migros.webp/610d9f3a9482d8e91e2b1e0eaf545c98/migros.webp) ![Change Lingerie](https://scratcher.io/img/containers/assets/customers/change-lingerie.webp/77ad06bc6bb09c8bbb0a59cdd1b2b9bf/change-lingerie.webp) ![Anthon Berg](https://scratcher.io/img/containers/assets/customers/anthon-berg.webp/64b8867453ceb4625873b1fd0f0de730/anthon-berg.webp) ![WWF](https://scratcher.io/img/containers/assets/customers/wwf.webp/c7d4651524fee0894b24baa0201a33b1/wwf.webp) Help when you need it ## Four ways to get help Ask a question the way that suits you. All of it is included in every plan. Live chatWrite to us inside the platform. A real person from our team helps you. EmailSend us your question by email and we get back to you. Rex, your AI assistantRex answers right away, day and night, and helps with 90% of all questions. [Read more: Rex, your AI assistant](https://scratcher.io/platform/ai-assistant) Guides and ideasPractical guides and campaign ideas for every season on our blog. [Read more: Guides and ideas](https://scratcher.io/blog) --- Want to talk to a person? I'll bring in the team. ![Talk to a person — not a ticket system](https://scratcher.io/img/containers/assets/rex/hello.webp/95585249fe753081d2cf2edc4e468d60/hello.webp) Live chat ## Talk to a person — not a ticket system Stuck in the editor? Not sure which prize to pick? Write to us in the chat inside Scratcher. Rex answers the quick questions right away, and when you want to talk to a person, our team is right there in the same chat. - Live chat and email support from real people - Rex finds things for you and explains every setting - Product, support and sales work closely together, so you get quick, well-informed help Onboarding ## Personal onboarding on every plan You don't have to figure it all out on your own. We help you get started with personal onboarding, so your first campaign is live quickly and looks like your brand. - Personal onboarding on every plan - Help with ideas and strategy when you book a meeting - Help to plan your campaigns around the year [Get campaign ideas: Personal onboarding on every plan](https://scratcher.io/campaign-ideas) ![Personal onboarding on every plan](https://scratcher.io/img/containers/assets/illustrations/support-4.webp/9f81ddcca428e6e3a2e669b8c67c3b92/support-4.webp) ![Steffanie from the Scratcher customer success team](https://scratcher.io/img/containers/assets/team/steffanie-blazer.webp/bd771937906fda7c4bd14e2690dd25f2/steffanie-blazer.webp) Enterprise ## Your own team at Scratcher On Enterprise plans you get even more help. Your own customer success manager knows your business and helps you get the most out of every campaign. - Your own customer success manager - Phone, email and live chat - Training sessions for your team - Quarterly meetings to plan ahead and look at your results [See Enterprise: Your own team at Scratcher](https://scratcher.io/enterprise) ## What our customers say As far as CPM goes, it was one of the lowest we've ever experienced. It was the first time we had something so aggressively tactical without just focusing on the product price. Mila Hvilshøj Head of Marketing, Burger King Denmark & Sweden In my experience, generally over 50% of those who engage in a Scratcher game, whether they're existing customers or new leads, tend to convert within a reasonable period. Joakim Sigvardt Group Omnichannel Director, POWER We created a Christmas calendar, and the conversions were higher than I've ever seen. We achieved a 130% increase in our newsletter sign-ups. Casper Svanemose Marketing Manager, Continental We work with Scratcher because they are flexible and have a big focus on their customers while it's an easy platform to work around. Alex Backer Digital Marketing Manager, Toyota With Scratcher, cost per lead has dropped, and volume is no longer difficult to achieve. It builds loyalty and gives customers a reason to come back. Bettina Engel Nielsen Marketing Consultant, EWII Gamification in marketing has shown us that campaigns can be much more holistic than we're used to. They can raise awareness, significantly improve our metrics, and draw new users to the platform. Niels Klevin Marketing Manager, Wolt A key feature of Scratcher's platform is its simple set up and its customization capability, which allows our creative team to tailor gamified campaigns to our brand identity. Charlotte Møller Hansen Head of CRM and Creative Content, Pip.dk Measuring cost per new donor, we've seen that these pre-engaged leads significantly reduce acquisition costs compared to other channels. Helene Skilbred Senior Fundraiser, MS-forbundet Questions ## Questions about support [Book a meeting](https://scratcher.io/book-a-meeting) - We are not just a platform. We help you find the right strategy, get you started with personal onboarding and are there in the chat when you need us, so your campaigns reach your goals. - Yes. Rex, [our AI assistant](https://scratcher.io/platform/ai-assistant), answers the quick questions right away. When you want to talk to a person, our team joins you in the same chat. - Yes. Live chat, email support and personal onboarding are included in every plan. On Enterprise plans you also get your own customer success manager. - Ask Rex or our team in the live chat inside the platform. You can also find practical guides and campaign ideas on [our blog](https://scratcher.io/blog). - Yes. Rex and our team in the live chat are there from day one of your [14-day free trial](https://scratcher.io/get-started). ![A Starbucks spin-the-wheel campaign made with Scratcher](https://scratcher.io/img/containers/assets/campaigns/starbucks-spin-the-wheel.webp/5cdde820d05e2e4548ae01ec0e7ab2b4/starbucks-spin-the-wheel.webp) ## Try it — we'll help you get started Try Scratcher free for 14 days — no credit card required. Our team is one message away. [Start free trial](https://platform.scratcher.io/en/register) [Book a meeting](https://scratcher.io/book-a-meeting)